Refund Policy

Effective Date: May 12, 2026

At Stitched Keepsakes, each custom quilt and keepsake is handcrafted with care and created specifically for each customer. Due to the personalized nature of many of our products, refund eligibility varies depending on the type and stage of the order.

1. Custom & Personalized Orders

All custom memory quilts, keepsakes, and personalized items are considered final sale.

Because these items are made specifically for each customer using custom designs and often customer-provided materials:

Refunds are not available once production has begun
Returns are not accepted for completed custom products
Deposits and design fees are non-refundable
Orders cannot be canceled once fabrics or materials have been cut or project work has started

Customers are encouraged to carefully review all order details before approval.

2. Ready-to-Ship Products

Non-custom, ready-to-ship items may be eligible for return or exchange if:

The item is unused and in original condition
A return request is submitted within 7 days of delivery
The item is returned within the approved return timeframe

Shipping costs are non-refundable unless the return is due to an error made by Stitched Keepsakes.

Customers are responsible for return shipping costs unless otherwise stated.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact Stitched Keepsakes within 7 days of delivery.

Please include:

Your order number
Photos of the item and packaging
A description of the issue

If the issue is determined to be due to an error by Stitched Keepsakes, we may offer:

A repair
Replacement
Store credit
Partial or full refund, when appropriate

4. Customer-Provided Materials

Customers acknowledge that custom projects may involve sentimental or irreplaceable fabrics and garments.

While Stitched Keepsakes handles all materials with care, we are not responsible for:

Fabric deterioration due to age or wear
Hidden weaknesses in garments or textiles
Damage resulting from unstable or delicate materials
Shipping loss or damage occurring during transit to or from our location

Customers send materials at their own risk.

5. Order Cancellations

Orders may only be canceled before production begins.

If work has not yet started, approved cancellations may be eligible for a partial refund minus:

Design work already completed
Administrative costs
Materials already purchased specifically for the order

Once production begins, orders cannot be canceled.

6. Refund Processing

Approved refunds will be processed to the original payment method whenever possible.

Please allow several business days for processing depending on your payment provider or financial institution.

7. Contact Information

For questions regarding returns, cancellations, or refund requests, please contact:

Stitched Keepsakes
Website: stitchedkeepsakes.com