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Shipping Policy

Effective Date: May 12, 2026

 

Thank you for choosing Stitched Keepsakes. Because many of our products are handmade and custom-created, shipping timelines and procedures may vary depending on the type of order placed.

 

1. Processing Times

 

Custom Orders

 

Custom memory quilts, keepsakes, and personalized products require production time before shipment.

Estimated turnaround times vary based on:

  • Project size and complexity

  • Seasonal demand

  • Material availability

  • Current order volume

 

Estimated timelines are provided during the ordering process whenever possible, but production times are not guaranteed.

 

Customers will be notified if significant delays occur.

 

Ready-to-Ship Items

 

Ready-to-ship products are typically processed and shipped within 3–7 business days unless otherwise noted.

 

2. Shipping Methods

 

Orders are shipped using third-party carriers such as USPS, UPS, or FedEx.

Shipping methods and rates are calculated during checkout when applicable.

Tracking information will be provided once an order has shipped.

 

3. Shipping Customer Materials

 

Customers sending garments or fabrics for custom projects are responsible for:

  • Packaging items securely

  • Using a reliable shipping carrier

  • Retaining tracking information for their shipment

 

Stitched Keepsakes is not responsible for materials lost or damaged during transit to our location.

We strongly recommend using insured and trackable shipping services for sentimental or irreplaceable items.

 

4. Shipping Delays

 

Delivery dates are estimates only and may be affected by:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volume

  • Incorrect shipping information provided by the customer

 

Stitched Keepsakes is not liable for shipping delays once packages have been transferred to the shipping carrier.

 

5. Incorrect Addresses

 

Customers are responsible for providing accurate shipping information.

 

If an incorrect or incomplete address is provided:

  • Additional shipping fees may apply

  • Orders returned to sender may require repayment of shipping costs before reshipment

  • Stitched Keepsakes is not responsible for packages delivered to incorrectly entered addresses

 

6. Lost, Stolen, or Damaged Packages

 

Once a package has been marked as shipped and accepted by the carrier, responsibility transfers to the shipping provider.

 

Stitched Keepsakes is not responsible for:

  • Lost packages

  • Stolen packages

  • Carrier-related damage

  • Delivery errors made by the shipping carrier

 

Customers should contact the carrier directly to file claims when necessary.

 

If possible, Stitched Keepsakes will assist customers with available shipping documentation or tracking information.

 

7. Local Pickup (If Available)

 

Local pickup may be available for select orders by appointment only.

Customers will be contacted when orders are ready for pickup.

 

8. International Shipping

 

International shipping availability may vary.

Customers are responsible for:

  • Customs fees

  • Import duties

  • Taxes

  • Additional international shipping charges

 

Stitched Keepsakes is not responsible for delays caused by customs processing.

 

9. Contact Information

 

For questions regarding shipping, order status, or sending materials for custom projects, please contact:

Stitched Keepsakes
Website: stitchedkeepsakes.com

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